Fraud & Security

If you receive an OTP for activating Apple Pay, Samsung Pay or Google Pay without having initiated the process, DO NOT PROCEED.

Never approve “UAE Pass” requests from unsolicited calls or messages. Always verify the request carefully before taking any action.

Government organisations, such as the police, Central Bank, will never ask for your credit or debit card information, OTPs, or request you to add new payment beneficiaries via video calls.

If you receive an email about changes to contact or banking information, confirm directly with your business associate before taking any action.

Avoid posting travel details publicly. Report any irregular activity on your phone to your mobile operator immediately to avoid SIM Swap fraud.

Before making any donations, verify the authenticity of the organization to ensure your contribution is going to a genuine cause.

Stay alert for cryptocurrency scams. Only deal with verified and authorised companies for secure investments.

Never disclose your OTP, PIN, CVV, or account/card information to anyone under any circumstance.

Always read OTPs carefully. and in full. Ensure that the amount and merchant name match your intended transaction before proceeding.

Be wary of unsolicited messages asking you to pay a small fee to receive a package. Always verify such requests with the source directly.