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In-Branch Digital Services
Mobile Banking
Secure Online Banking
Secure Online Banking
01
Customers should perform due diligence related to security controls of their IT/mobile systems and ensure that a secure computer/device is in use for FAB banking services. Customers should check their computer systems/mobile devices periodically to ensure that appropriate security controls are in place.
02
Always access Online Banking through https://fabeaccess.in.bankfab.com/login.
03
Verify the authenticity of the Online Banking webpage by checking its URL and padlock symbol.
04
Avoid using Online Banking on open or public Wi-Fi.
05
Do not use the same password for FAB Online Banking and other internet sites.
06
Do not disclose your Customer ID or PIN/password to anyone, even if they mention that they are from FAB. FAB employees will never ask for a password, OTP or PIN for any banking services.
07
Change your PIN immediately after you receive it, memorise it and never write it down.
08
Do not close the browser directly, always log out of the Online Banking window.
09
Customers should contact FAB Customer Care/the FAB contact centre if they notice anything suspicious.
Mobile Security
01
Always protect your mobile phone by using a strong password/PIN/pattern.
Tips for a Secure Computer
01
Always use licensed software from a trusted source.
02
Update your computer with the latest security patches for your operating system, browser and email.
03
Use anti-virus and anti-spyware programmes and personal firewalls. Keep anti-virus updated.
04
It is recommended to instal a trusted and reputed ad blocker plug-in on your browser to prevent ad-related malware being displayed.
Secure online shopping tips
01
Shop/make payments through reputable websites.
02
Never click on links in emails, always type the URL in the address bar of the browser.
03
Do not click on links in emails or on referral websites to visit an online shopping site.
Password Security
01
Do not use personal information like your name, date of birth, passport, Aadhar Card or any other government ID etc. as your passwords.
02
Do not use sequences of letters or numbers (e.g. abcd1234).
03
Use a complex password consisting of uppercase and lowercase letters, numbers, and special characters.
04
Do not send your password or PIN to anyone via email or text message.
05
Change your PIN/passwords at regular intervals.
06
If you suspect that someone knows your PIN/password, change it immediately.
07
Ensure that your web browser is configured not to remember your banking passwords.
Anti-Phishing Awareness
01
Do not share any personal information with an unsolicited caller or solicitor.
02
FAB will never ask for your account numbers, password or access code. If you receive a call, text or email or someone comes to your home asking for this information, do not give it out. Consider installing an app on your phone to block automatic calls.
03
Scammers may impersonate government officials, law enforcement or even FAB employees to steal your personal information. Always validate a person’s organisation by calling them back using an official phone number.
04
Scammers generally demand immediate responses and payment. If you feel threatened or are asked not to provide details about the recent transaction, it could be a scam. Always ask us for help.
05
Do not reveal too much personal information on social media and always limit connections with strange or suspicious people.